Of all the acronyms that are tossed
around in business, the USP may be the most important and
least attended to. Your USP or Unique Selling Proposition is
what sets you apart from your competitors and convinces people
to patronize your company.
A USP condenses the
objective of your positioning strategy into a brief, catchy
phrase. When creating your USP, use short punchy action words
to tells the story of your business. Think "Just Do It," "Got
Milk," and "Because you're worth it."
USPs are
essentially slogans that reinforce a company's brand and
identity. Additionally, the USP enables customers to enhance
their self-image by buying their product. Let's look at how
some car manufacturers use their USP to appeal to buyers: BMW
tries to eliminate the competition by offering "the ultimate
driving machine." Jaguar may take issue with that as they are
"the perfect blend of art and machine." Another car maker
competes with their own past when they claim that they are
"not your father's Oldsmobile." Volkswagen appeals to your ego
by simple stating "drivers wanted." Nissan's USP is all
inclusive, expressing that they are "built for the human
race." Finally, Toyota's "everyday" is simplicity itself.
A strong USP is every bit as powerful and effective
for small businesses as a large corporation. Before you even
think of placing an ad or sending out a mailing, be sure that
you've articulated your USP. Provide prospective customers
with immediate, compelling reasons to place their trust and
cold, hard cash with you. The most important thing your USP
should convey is what the benefits are for the buyer.
To begin, make a list of all the specialized knowledge
you've got that can resolve problems, reduce rejection, or
knock down barriers. Identify anything about your position,
name, or product that is vague or confusing. Your USP can be a
clarification of your positioning. If you're stuck for ideas,
examine your mission statement and see if you can extract its
message down to one line? Even if you can't, it's a good place
to start brainstorming.
You can actually turn almost
anything into a USP, even your guarantee. Emphasize how much
you believe in both your product and your customer by offering
to take most or all the risk on your own shoulders. Think
about how you can you eliminate buyer's fears and anxiety with
a sensational promise of satisfaction. Be honest; make sure
that your USP promises only what you can deliver.
If
you market products or services to various market segments,
you can have several USPs that focus on each specific aspect
of your business. Instead of running one general ad, you can
run many small ads with different USPs that highlight
different segments of the market. This can help you pinpoint
your most profitable market.
See what you can do with
a USP? You are giving people a reason to like you, to trust
you, and to rather do business with you because you gave them
some good reasons. You are prejudicing them in your favor.