The most important things you need to
know about marketing are in this column. In the few minutes it
takes you to read this, you'll learn more basic truths about
marketing than you'd pick up with a score of MBA degrees under
one arm and all the marketing books ever written, including
mine, under the other.
As marketing continues to
change, the secrets of guerrilla marketing continue to change.
Originally, there were three secrets, then seven, then twelve.
Now, I'm going to clue you in on the 15 secrets that guarantee
you will exceed your most optimistic projections, however
dreamy they may be.
MEMORIZE THESE 15 WORDS THEN LIVE
BY THEM.
I'm giving you a memory crutch so that you'll
never forget these words, each one representing a major
guerrilla marketing secret. All 15 words end in the letters
"ENT." Run your business by the guerrilla concepts they
represent and your marketing dreams will come true.
1.
COMMITMENT: You should know that a mediocre marketing program
with commitment will always prove more profitable than a
brilliant marketing program without commitment. Commitment
makes it happen.
2. INVESTMENT: Marketing is not an
expense, but an investment -- the best investment available in
America today -- if you do it right. With the 15 secrets of
guerrilla marketing to guide you, you'll be doing it right.
3. CONSISTENT: It takes a while for prospects to trust
you and if you change your marketing, media, and identity,
you're hard to trust. Restraint is a great ally of the
guerrilla. Repetition is another.
4. CONFIDENT: In a
nationwide test to determine why people buy, price came in
fifth, selection fourth, service third, quality second, and,
in first place -- people said they patronize businesses in
which they are confident.
5. PATIENT: Unless the
person running your marketing is patient, it will be difficult
to practice commitment, view marketing as an investment, be
consistent, and make prospects confident. Patience is a
guerrilla virtue.
6. ASSORTMENT: Guerrillas know that
individual marketing weapons rarely work on their own. But
marketing combinations do work. A wide assortment of marketing
tools is required to woo and win customers.
7.
CONVENIENT: People now know that time is not money, but is far
more valuable than money. Respect this by being easy to do
business with and running your company for the convenience of
your customers, not yourself.
8. SUBSEQUENT: The real
profits come after you've made the sale, in the form of repeat
and referral business. Non-guerrillas think marketing ends
when they've made the sale. Guerrillas know that's when
marketing begins.
9. AMAZEMENT: There are elements of
your business that you take for granted, but prospects would
be amazed if they knew the details. Be sure all of your
marketing always reflects that amazement. It's always there.
10. MEASUREMENT: You can actually double your profits
by measuring the results of your marketing. Some weapons hit
bulls-eyes. Others miss the target. Unless you measure, you
won't know which is which.
11. INVOLVEMENT: This
describes the relationship between you and your customers --
and it is a relationship. You prove your involvement by
following up; they prove theirs by patronizing and
recommending you.
12. DEPENDENT: The guerrilla's job
is not to compete but to cooperate with other businesses.
Market them in return for them marketing you. Set up tie-ins
with others. Become dependent to market more and invest less.
13. ARMAMENT: Armament is defined as "the equipment
necessary to wage and win battles." The armament of guerrillas
is technology: computers, current software, cellphones,
pagers, fax machines. If you’re technophobic, see a
techno-shrink.
14. CONSENT: In an era of non-stop
interruption marketing, the key to success is to first gain
consent to receive your marketing materials, then market only
to those who have given you that consent. Don’t waste money on
people who don’t give it to you.
15. AUGMENT: To
succeed online, augment your website with offline promotion,
constant maintenance of your site, participation in newsgroups
and forums, email, chatroom attendance, posting articles,
hosting conferences and rapid follow-up.
These 15
concepts are probably the reason that many start-up guerrillas
now run highly successful companies. They are the cornerstone
of guerrilla marketing, now the most popular marketing series
in history, published in 37 languages, and required reading in
many MBA programs worldwide. Just 15 words, but each one
nuclear-powered and capable of propelling you into the land of
your dreams.